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Shipping & Delivery
DELIVERY HANDLING:
All orders will be shipped out within a maximum time of 2 business days from the time of order placement. Transit time varies based on the customer's final destination, ideally from 4 to 7 business days for domestic and international delivery time based upon customs.
FREIGHT CHARGES:
The freight charges are exclusive of present and future taxes that we are being levied or may be levied by the regulatory bodies from time to time.
OCTRO/TAXES/ OTHERS:
All taxes such as Octroi and other statutory payments levied on your shipments are to be borne by the consignee and in his absence the same needs to be borne by the shipper. Global Air Express reserves the right to a lien on any shipment till that time all levies are paid in full in respect of freight, Octroi, and other taxes.
SERVICE TAX:
Service Tax@ % of the freight value will be levied as per Chapter V of the Finance (No.2) Act 1996 and made applicable to courier services with effect from 1st November 1996. Any shipper availing courier services is liable to pay the service Tax in full and as leviable from time to time.
PAYMENTS:
Payments in respect of bills for services rendered are to be cleared within 10 days from the date of a bill without any conditions. No deductions in bills are permissible for whatever reasons. Global Air Express has the right to stop services in case of default in payment terms. Global further reserves the right to levy interest @ 3% per month on delayed payments.
LIABILITIES NOT ASSUMED:
i. Domestic:
In the case of Domestic Documents/Non-Documents, our maximum liability is limited to Rs. 1,000/- or the cost of reconstructions whichever is lower. In the case of SURFACE products our maximum liability for loss, damage, and storage is limited to Rs.1,000/- per shipment or the actual invoice value whichever is lower, recommends insurance of consignments as it has a back-to-back insurance cover under which short / lost / Damaged Certificates will be provided. This will allow the shipper to claim loss, damages, shortages, etc., from his insurance company. All claims must be notified to us in writing within 30 days from the date of delivery of the shipment. Freight refund may be considered on a case-to-case basis wherever delays are due to holidays, wrong addresses, banned items, regulatory issues paperwork, and other force major conditions. Please refer to the Air Waybill, for terms and conditions for more information.
ii. International:
For international Priority (Letter/Envelop/ Packages) our maximum liability is limited to USD 100 of Freight charges whichever is lower. For international Shipments (Pack/Boxes/other packaging) our maximum liability to USD 20 per kg or cost of goods as declared in the invoice with freight charges. Whichever is lower.
In the case of MPS packing, the maximum liability is INR 1000 or the prorated invoice value, whichever is lower.
All claims must be notified to us in writing within 21 days from the date of delivery of the shipments. Freight refund is permissible wherever delays are due to reasons under our control However we are not liable for delays, damages, losses due to holidays, wrong addresses, banned items, or paperwork. customs regulatory delays and other force-majored conditions. Please refer to the Air Waybill for more information. The shipper is liable at all times to produce the right required paperwork for carriage and the consignee to satisfy all regulations at destination including but not limited to payment of Duties and Taxes in advance.
All orders will be shipped out within a maximum time of 2 business days from the time of order placement. Transit time varies based on the customer's final destination, ideally from 4 to 7 business days for domestic and international delivery time based upon customs.
FREIGHT CHARGES:
The freight charges are exclusive of present and future taxes that we are being levied or may be levied by the regulatory bodies from time to time.
OCTRO/TAXES/ OTHERS:
All taxes such as Octroi and other statutory payments levied on your shipments are to be borne by the consignee and in his absence the same needs to be borne by the shipper. Global Air Express reserves the right to a lien on any shipment till that time all levies are paid in full in respect of freight, Octroi, and other taxes.
SERVICE TAX:
Service Tax@ % of the freight value will be levied as per Chapter V of the Finance (No.2) Act 1996 and made applicable to courier services with effect from 1st November 1996. Any shipper availing courier services is liable to pay the service Tax in full and as leviable from time to time.
PAYMENTS:
Payments in respect of bills for services rendered are to be cleared within 10 days from the date of a bill without any conditions. No deductions in bills are permissible for whatever reasons. Global Air Express has the right to stop services in case of default in payment terms. Global further reserves the right to levy interest @ 3% per month on delayed payments.
LIABILITIES NOT ASSUMED:
i. Domestic:
In the case of Domestic Documents/Non-Documents, our maximum liability is limited to Rs. 1,000/- or the cost of reconstructions whichever is lower. In the case of SURFACE products our maximum liability for loss, damage, and storage is limited to Rs.1,000/- per shipment or the actual invoice value whichever is lower, recommends insurance of consignments as it has a back-to-back insurance cover under which short / lost / Damaged Certificates will be provided. This will allow the shipper to claim loss, damages, shortages, etc., from his insurance company. All claims must be notified to us in writing within 30 days from the date of delivery of the shipment. Freight refund may be considered on a case-to-case basis wherever delays are due to holidays, wrong addresses, banned items, regulatory issues paperwork, and other force major conditions. Please refer to the Air Waybill, for terms and conditions for more information.
ii. International:
For international Priority (Letter/Envelop/ Packages) our maximum liability is limited to USD 100 of Freight charges whichever is lower. For international Shipments (Pack/Boxes/other packaging) our maximum liability to USD 20 per kg or cost of goods as declared in the invoice with freight charges. Whichever is lower.
In the case of MPS packing, the maximum liability is INR 1000 or the prorated invoice value, whichever is lower.
All claims must be notified to us in writing within 21 days from the date of delivery of the shipments. Freight refund is permissible wherever delays are due to reasons under our control However we are not liable for delays, damages, losses due to holidays, wrong addresses, banned items, or paperwork. customs regulatory delays and other force-majored conditions. Please refer to the Air Waybill for more information. The shipper is liable at all times to produce the right required paperwork for carriage and the consignee to satisfy all regulations at destination including but not limited to payment of Duties and Taxes in advance.